Order Processing

Holders purchased from the shop ship out approximately 2-3 business days after purchase, sometimes sooner but it can take up to 5 days. Custom orders average 2-3 weeks to make depending on complexity of design and current order queue. Shipping address must match the billing address, please contact me for special circumstances.

 

 

Shipping Transit Times

USA (3-5 Business Days) - All orders within the United States are sent using Priority Mail which includes tracking.

International (Typically 10-14 Business Days but can vary) - International order delivery times can vary wildly by country and local courier service. Most are delivered in under two weeks but may get stuck in customs or at your local delivery office for an extended period of time--please contact your respective location with your customs number. International deliveries are handled by the post office but if you would like to use a third party service (DHL, FedEx, UPS, etc.) please contact me for an estimate. International tracking through the post office is dependent on the country where it is being delivered and is not guaranteed to be accurate and might be nonexistent.

 
 

 

Returns/Exchanges

Most importantly, the tool should always work for you. While I'd love for anyone to enjoy any given holder, the truth is that not everyone has the same preferences and requirements. When listing an item for sale I try to include all the necessary information for you to make an educated purchase. If it doesn't work out, however, you can request a full item refund or exchange for an equivalent custom holder with the following in mind:

  • Item(s) must be returned in the condition they were shipped.
  • Shipping fee is not refunded and buyer pays for return shipping.
  • Refund must be requested within 7 days of package delivery.